Construction & Facilities · Business Intelligence
One view of every site.
How do we answer a question across every site at once?
Short answer
Consolidate site communication into structured project records so portfolio-level questions can be answered without calling each site manager. The hard part is not the querying — it is capturing information from the channels crews actually use rather than asking them to adopt a new app.
The situation
A concrete version of this.
A contractor running multiple concurrent sites where operational information lives in WhatsApp threads, photographs, PDFs and voice notes.
- Delivery delays are known on site days before the office hears
- Answering 'which sites have overdue deliveries' means calling each manager
- Variations and instructions are reconstructed retrospectively during disputes
- Management operates from a lagging and incomplete picture
Why it matters
Problems surface after they have already cost money, and the documentation needed to recover that cost contractually was never captured properly in the first place.
What gets built
Three things, in this order.
- 01
Capture from the channels crews already use
Structured extraction from messaging and photographs into project records, without asking site teams to change behaviour — adoption is the constraint, not capability.
- 02
Portfolio-level querying
Overdue deliveries, open variations and schedule risk answerable in one question across every project.
- 03
Documentation captured at the point of work
Instructions, conditions and sign-offs indexed against the project when they occur rather than assembled afterwards.
The metric
Days between an issue occurring on site and appearing in management reporting
It measures the lag that causes the cost. Cost overruns are the consequence, but they arrive far too late to manage against.
The boundary
What stays with a person
Safety-critical instructions are never issued automatically. Statutory inspection records keep a named human owner. Contractual variations are prepared for authorisation, never committed by the system.
Related
More for Construction & Facilities.
You already know which process is bleeding.
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